Frequently asked Questions
Toy FAQs!
How does it work?
The Furry Motor Ball moves unpredictably to keep pets entertained! Just turn it on, and it rolls around erractically, encouraging playtime and exercise.
How long does the battery last?
The toy charges in just 30 minutes and provides hours of playtime on a full charge.
Will this work on all surfaces?
Yes! The toy works well on carpet, hardwood, tile, and rugs, making it perfect for any home.
Is this toy safe for my pet?
Absolutely! The Furry Motor Ball is made from non-toxic, pet-safe materials and is designed for chew resistant durability.
What size pets is this toy suitable for?
This toy is great for small to medium-sized dogs and cats who love interactive play.
Usage & Care FAQs!
How do I clean the toy?
The toy’s exterior can be wiped with a damp cloth. Avoid submerging it in water to protect the internal motor.
How do I charge the toy?
Simply connect the included USB charging cable into a wall outlet and wait for the indicator light to signal a full charge.
Can I control the toy's movement?
No need, the toy moves randomly to keep your pet engaged and stimulated!
Extras & Shipping FAQs
How long does shipping take?
Orders are processed within 48 hours, and delivery takes 3–7 business days depending on your location.
Do you ship internationally?
At the moment, we only ship within the United States.
Do I need extra ropes?
Having a backup rope ensures playtime never stops! However, the toy does come with one rope; therefore, it is not required for the functionality of our toy.
What is your return policy?
We offer a 100% satisfaction guarantee! If you’re not happy, return the toy within 30 days of receiving it for a full refund.